FAQ

As COVID-19 has spread, we have seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we have updated our logistics, transportation, and product management processes. All our products are packaged and distributed from our main distribution center in Dallas, TX. USA. 

For guidance on Corona virus, please refer to the World Health Organization website or the CDC website.

Please stay safe! We are all in this together! 

Our bamboo baby dishware isn't meant for any type of oven, be it conventional, toaster, or microwave.

Stainless steel, like all metals, isn't microwave-safe.

To care for bamboo:

1.Wipe out any remaining food.

2.Wash the dish in warm water using mild soap and a soft sponge or brush. Avoid abrasive cleaners and tools.

3.Rinse thoroughly.

4.Wipe dry with a soft cloth.

5.Allow the dish to air-dry completely.

Keep in mind that bamboo-and-silicone items should be washed by hand per the instructions for bamboo care.

Both stainless steel and silicone are dishwasher-safe. Of course, you can always wash these materials by hand.

For deep cleaning of your suction dish, remove the silicone ring and wash each item separately as directed above.

To help prevent deterioration, periodically treat your bamboo dishes with a light coating of oil, such as food-grade mineral oil or mineral oil with beeswax.

If you want to avoid petroleum products, any shelf-stable, food-grade oil will work. It's best to avoid nut oils, which can easily go rancid.

1.Use a soft cloth to apply a light coat of oil to the item.

2.Allow the oil to soak in for at least 1 hour or overnight.

3.Wipe off the excess with a clean, dry cloth.

We always use 18/8 or SAE 304 stainless steel, which is known as A2 stainless in some countries.

This type of stainless steel is nontoxic, hypoallergenic, and highly resistant to corrosion. Type 304 stainless feels substantial and keeps its good looks for a long time.

Bamboo dishes should be washed by hand immediately after use.

Never soak bamboo in water for long periods or place bamboo in any cleaning machine. Exposure to intense heat and high volumes of water can cause bamboo to swell and crack.

Both stainless steel and silicone are dishwasher-safe.

Yes! All Avanchy products are free of BPA, BPS, PVC, plastic, lead, and phthalates.

We use only nontoxic and hypoallergenic materials—bamboo, stainless steel, and silicone—to make our baby dishware.

Silicone, although synthetic, is far less likely to leach chemicals into food than plastic is.

Yes! We use sustainable, organic bamboo that's 100% biodegradable and nontoxic. All our bamboo is coated with an FDA-approved, food-grade varnish to reduce porosity and enhance longevity.

Stainless steel is recyclable.

Silicone is recyclable as well, although it can be harder to find a recycler that accepts silicone. Still, silicone's ability to outlive plastic makes the former a far more earth-friendly choice.

We have rigid contracts with multiple organic-certified factories in China where over 80% of the world's bamboo comes from. 

We are proud to have passed the most rigorous tests around the world. 

Test results available upon request. 

Our process is quite fascinating, it all starts with naturally drying our organic bamboo, then compressing it into blocks in a giant oven, once the blocks are compressed, they are cut into small pieces which are manually carved against a mold, all residue is used to feed the ovens! after molding comes a manual polishing stage then bamboo sealant, FDA approved food varnish to protect the bamboo and ensure it doesn't absorb water or color, then back to natural resting in a climate controlled room. Overall a very relaxing experience for our bamboo I'd say. 

Since we source our bamboo from China it makes sense to produce our goods there as well. All our products are designed in house at our headquarters in Dallas, TX. USA. 

Food-grade silicone, although synthetic like plastic, doesn't leach toxic chemicals.

Silicone is softer than most plastics, so it's safe to use for eating utensils. Plastic can cut baby's tender mouth, whereas silicone won't.

And because silicone is far more durable than plastic is, you won't have to replace the former as often. This keeps waste out of landfills.

We use an FDA approved food grade varnish to ensure the safety of your baby first and foremost.

We are proud to bring you the highest quality organic bamboo with no fillers. When you purchase an Avanchy dish you are getting 100% Bamboo.

Indeed, they are, BPA Free, BPS Free, Melamine Free, Lead Free and Phthalate Free. All our dishware has been FDA approved, SGS approved, Japanese Sanitation approved and Korean Standards approved.

We offer a number of bundles, collections, and sets. Our bigger Rainbow Gift Sets include two or more bundles or starter kits.

While we label our items for "infant," "baby," and "toddler" use, every child is different. The dishes and utensils you choose depend on your child's appetite and development.

To choose the best items for your needs, read the product descriptions and contact us if you have questions. We're happy to help you pick.

Always set the dish so that the easy-release tab on the silicone ring faces you instead of your baby.

To activate the airtight lock mechanism, press your dish firmly onto a clean, dry, flat surface until you hear all the air come out.

Note that the silicone ring won't stick to a wet, oily, sticky, or dirty surface. If you're having trouble, clean and dry the surface. Problem solved!

Simply pull the easy-release tab. The suction piece pops off like magic!

To make your new bowl more versatile, remove the silicone ring from the bottom by gently pulling it away from the bowl. The ring can be re-placed at any time.

Yes, the rings can be interchanged on same-size products. For example, the ring on the Bamboo Suction Toddler Plate can also be used on the Stainless Steel Suction Toddler Plate.

Avanchy sectioned plates are designed to help you create balanced meals for your child.

•The large section is for seasonal and green vegetables.

•The medium section is for animal and plant proteins: meat, poultry, fish, eggs, beans, nuts, and seeds.

•The small section is for carbohydrates: grains, bread, potatoes, and other starchy vegetables.

These guidelines apply to all healthy children (as well as adults). Of course, always follow the diet recommended by your child's pediatrician, especially if your child has a health condition.

Yes, we do! Add all your items to your cart and then check out. Before the payment screen appears, you'll see a shipping calculator, which helps you determine the best shipping option for you.

We offer discounted international shipping for all international orders.

Yes! All U.S. orders of $50 or more qualify for free 2-day shipping.

In addition, all U.S orders of $24.99 or more qualify for free ground shipping.

We also offer a 30% discount on all international shipping fees. This discount is automatically calculated at checkout, so the fee you see is already discounted.

Yes, we do! To receive them please sign up HERE

Yes! Subscribe to our newsletter / VIP club. If you're a subscriber, you'll earn 5 points for every dollar spent at Avanchy.com. You can then use these points toward future orders.

You can also accrue points by following Avanchy on social media, creating an online account at Avanchy.com, and referring friends. Learn more on our VIP Club page.

To process a return/exchange, simply click HERE for a prepaid shipping label. Enter the item/s being returned/exchanged. 

Place a new order for your desired item/s in the case that you are exchanging. 

A full refund will be issued within 24 hours upon receiving any return/exchange item/s.  

Alternatively contact us at Help@Avanchy.com we will gladly email you return/exchange prepaid labels. 

Yes, we do! Our warranty cover all non-accidental damages or malfunctions for 1 year. Simply email us to Help@Avanchy.com to get the process started.