Our Easy Returns Portal allows you to print your own pre-paid shipping labels, no questions asked. 

We accept returns up to 30 days from the date of purchase.

To be eligible for a return, your item must be in the same condition that is was received.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

• If you are not 100% satisfied with your purchase, we will issue you a full refund, cover your original shipping charges and the return shipping label charges as well. USA Consumer orders only.
• International customers are responsible for shipping the goods back to us for a full refund. We will refund the original shipping paid. Ship to: Avanchy Returns Depot. 10570 John W Elliot Drive #600 Frisco, TX  75033 | 1-800-437-7930. 

• To process a return/exchange, simply click below on “process a return” for a prepaid shipping label. Enter the item/s being returned/exchanged. Place a new order for your desired item/s in the case that you are exchanging. A full refund will be issued within 24 hours upon receiving any return/exchange item/s.  

Non-returnable items:

Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hours. 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Help@avanchy.com or call 1-800-437-7930. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or an electronic credit code will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
International customers to return your product, you need to mail your product to Avanchy Returns Depot. 10570 John W Elliot Drive #600 Frisco, TX 75033 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.